Terms & Conditions

1. Scope and acceptance

These Terms & Conditions govern access to and use of the Trevessian Royal Manor website and the information, enquiry features, accommodation descriptions, dining information, leisure information and casino hotel content made available through it. By using the website, you agree to these Terms & Conditions. If you do not agree, you should stop using the website.

The website is operated for Trevessian Royal Manor by Trevessian Royal Manor Limited , with its registered contact address at 17 Puketiro Road, Glen Eden, Auckland 0602, New Zealand . References to “we”, “us” and “our” mean that legal entity unless the context requires otherwise.

2. Nature of the website

The website provides general information about the property, rooms, guest services, dining, private occasions, relaxation spaces and entertainment facilities. Content is provided to help users understand the character of the property and to make general enquiries. Unless expressly confirmed in writing by the property, website content does not itself create a reservation, admission right, guaranteed availability, price lock, package entitlement or contractual promise.

Images, room layouts, menus, programmes, operating hours, availability and experience descriptions may change from time to time. We make reasonable efforts to keep information accurate, but minor differences may occur because of refurbishment, seasonal programming, maintenance, supplier availability or operational requirements.

3. Eligibility and age-restricted entertainment

Users must have legal capacity to enter into binding arrangements under applicable law. Certain entertainment facilities may be subject to age restrictions, identity checks, venue rules and New Zealand law. Casino areas are not intended for persons below the legal admission age applicable in New Zealand, and entry may be refused where valid identification is not produced.

Nothing on this website should be interpreted as encouraging gambling activity. Information about casino entertainment is descriptive only and should be considered together with the responsible-play information available on the entertainment page.

4. Acceptable use

You may use the website only for lawful, personal and legitimate informational or enquiry purposes. You must not interfere with website operation, attempt unauthorised access, introduce malicious code, scrape the website in a manner that materially burdens the service, impersonate another person, submit knowingly false information, or use the website to infringe the rights of any person.

Automated access that is necessary for ordinary search-engine indexing is permitted where it respects technical controls. Other systematic extraction, republication or commercial reuse requires our prior written permission.

5. Enquiries and submitted information

Where the website provides a form, you are responsible for ensuring that the information you submit is accurate and that you have authority to provide it. Submitting a form is an enquiry only. A booking, event arrangement or other service is not confirmed until the property communicates confirmation through an appropriate channel.

Do not submit confidential information that is unnecessary for the purpose of your enquiry. Personal information received through forms is handled as described in the Privacy Policy.

6. Prices, charges and availability

Any rates, examples or pricing references shown on the website are indicative unless expressly identified as a confirmed offer. Applicable taxes, deposits, cancellation conditions, event charges, security requirements or other service-specific conditions may be communicated separately before a booking is finalised.

Availability may change without notice. We may correct obvious typographical or technical pricing errors before accepting a reservation or service request.

7. Casino and entertainment information

Descriptions of casino lounge access, gaming environments or entertainment schedules are informational and may be subject to separate venue conditions, legal requirements, operating hours and responsible-play controls. We do not guarantee the availability of any specific game, table, event, performer or entertainment format.

Gambling involves financial risk. Guests should set personal limits, avoid chasing losses and use only funds they can afford to spend on entertainment. Access may be restricted or declined where required by law, venue policy or responsible-play procedures.

8. Intellectual property

The website design, text, original graphics, logos, layout, branding elements and other original materials are protected by copyright, trade mark and other intellectual-property laws. You may view and print reasonable extracts for personal, non-commercial use, provided that notices and attribution are not removed.

No licence is granted to reproduce the website as a competing service, create misleading copies, use our branding to imply endorsement, or redistribute substantial parts of the website for commercial purposes without written permission.

9. Third-party rights and external services

The public-facing website has been prepared to operate with local front-end resources. If a future service requires a third-party provider for a specific transaction or communication, that provider may have its own terms. We are not responsible for third-party services that are outside our control, except to the extent liability cannot lawfully be excluded.

A reference to another organisation, supplier, location or service does not necessarily mean that we endorse or control that organisation.

10. Privacy and cookies

Our collection and use of personal information is described in the Privacy Policy. Our use of cookies and similar browser storage is described in the Cookie Policy. Those documents form part of the framework governing use of this website.

Where consent is required for a non-essential technology, we will seek consent before relying on that technology. Users may also manage browser storage through their browser settings.

11. Security and availability

We use reasonable organisational and technical safeguards for the website. However, no internet service can be guaranteed to be continuously available, uninterrupted or entirely free from technical defects. Planned maintenance, security work or events beyond our reasonable control may affect access.

You are responsible for maintaining the security of your own device, browser and network connection.

12. Disclaimer

To the extent permitted by law, website information is provided on an “as available” basis for general informational use. We do not promise that every description will be complete for every user or that every feature will remain available indefinitely.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential or purely economic loss arising solely from reliance on general website information where no confirmed service arrangement exists. This limitation does not apply where liability cannot legally be limited or excluded.

Where you have entered into a separate confirmed booking or event arrangement, the terms supplied for that specific arrangement may contain additional rights, obligations and limitations.

14. Indemnity for misuse

To the extent permitted by law, you are responsible for loss that results directly from your unlawful misuse of the website, deliberate interference with website security, or infringement of third-party rights through content you submit.

15. Changes to the website and these terms

We may update website content or these Terms & Conditions where reasonably necessary for legal, operational, security or service reasons. The version published on this page applies from its stated update date. Material changes will not retroactively remove rights that have already arisen under mandatory law.

16. Suspension and termination

We may restrict access to the website where reasonably necessary to protect security, prevent abuse, comply with law or preserve service integrity. A restriction does not affect rights associated with a separately confirmed booking unless the relevant booking terms or applicable law provide otherwise.

17. Governing law and disputes

These Terms & Conditions are governed by the laws of New Zealand. Subject to any mandatory consumer jurisdiction, disputes relating to use of the website may be brought before the courts of New Zealand.

Before starting formal proceedings, users are encouraged to contact us with enough detail for the issue to be reviewed and, where possible, resolved promptly.

18. Severability and entire agreement

If a provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

These Terms, together with the Privacy Policy and Cookie Policy, form the general website-use framework. Specific reservations or events may be governed by additional written terms supplied at the relevant time.