Responsible Play

1. Our responsible-play approach

We support an environment in which guests can make informed decisions, understand the risks associated with gambling, and access clear options for taking a break or stopping. Casino entertainment should never be presented as a way to earn income, recover financial losses, solve money problems, or guarantee a particular result.

Guests are encouraged to decide in advance how much time and money they are comfortable spending, to keep gambling separate from essential household expenses, and to review those limits during a visit.

2. Age restrictions in New Zealand

Casino gambling in New Zealand is restricted to adults aged 20 years and over. A guest may be asked to provide acceptable proof of age before entering an age-restricted casino area or participating in gambling activities. Access may be refused where age cannot be verified.

Persons under 20 must not attempt to enter restricted casino areas or use another person's identification. Hotel, dining and other non-gambling services may have different age conditions where permitted by law.

3. Gambling is entertainment, not income

Every gambling product involves uncertainty. No system, pattern, previous outcome, loyalty status or amount of time spent playing can guarantee a win. A sequence of losses does not make a future win more likely, and a previous win does not make continued success more likely.

Money used for gambling should be treated as part of an entertainment budget and should be money that can be spent without affecting rent, mortgage payments, utilities, food, transport, savings commitments, family responsibilities or other essential costs.

4. Set a money limit before you play

Choose a clear maximum entertainment budget before entering a casino area and do not increase it in response to losses. Consider carrying only the amount you have decided to spend and keeping other funds separate.

• Decide on a maximum spend before play begins.
• Do not borrow money to continue gambling.
• Do not use funds reserved for bills, debt repayments or essential purchases.
• Do not chase losses by increasing stakes or extending a session.
• Keep track of total spending rather than focusing only on individual wins.

5. Set a time limit and take breaks

Long sessions can make it harder to keep track of time and spending. Decide when your session will end, take regular breaks away from gambling areas, and avoid extending play simply because a particular result has not occurred.

Meals, accommodation, sightseeing, relaxation facilities and other manor experiences can help keep casino entertainment in proportion as one part of a broader visit.

6. Avoid chasing losses

Chasing losses means continuing or increasing gambling in an attempt to recover money already spent. This can quickly exceed an intended budget. Gambling outcomes are not influenced by a player's need to recover a loss, and there is no reliable point at which losses are guaranteed to reverse.

If you reach your chosen money or time limit, stop for the session. A limit is most useful when it is treated as final rather than as a target that can be repeatedly extended.

7. Keep a clear record of spending

It can be useful to review how much is spent across an entire visit or month rather than remembering only individual sessions. Include cash withdrawals and other funds used for gambling when calculating the true cost of play.

If actual spending regularly exceeds the amount originally planned, consider taking a longer break, reducing access to gambling funds, or asking the venue about available restriction and exclusion options.

8. Signs that it may be time to stop

Responsible play includes recognising when gambling is taking up more time, money or attention than intended. Warning signs can include repeatedly breaking personal limits, hiding spending from people close to you, borrowing to gamble, cancelling important plans to continue playing, returning immediately to recover losses, or feeling unable to leave when a planned session has ended.

If any of these patterns are familiar, stopping gambling for a period and seeking independent support can provide useful distance and practical options.

9. Taking a break

A voluntary break can be as simple as leaving the casino environment, choosing non-gambling activities during the remainder of a stay, or deciding not to gamble for a set period. Guests can also ask casino staff what formal restriction options are available under venue procedures.

Taking a break is appropriate at any time and does not require a guest to wait until serious financial or personal consequences have occurred.

10. Self-exclusion and venue restrictions

New Zealand casino operators maintain processes intended to restrict access where required by law or where a person requests formal exclusion. A self-exclusion arrangement may involve identity verification, a defined exclusion period and restrictions on entering specified gambling areas.

Guests who want to explore self-exclusion should speak directly with authorised casino staff at the venue. Staff can explain the process, the area covered, the applicable duration and the steps required for an exclusion to take effect.

11. Support for another person

If you are concerned about the gambling behaviour of a family member, friend or travelling companion, focus on specific observations and practical impacts rather than confrontation. Independent gambling-harm support services in New Zealand can also provide information to affected family members and friends.

Do not lend money for continued gambling or help a person bypass a restriction that has been put in place to reduce gambling access.

12. Independent support in New Zealand

Independent and confidential gambling-harm support is available in New Zealand. Services include the Gambling Helpline and community organisations that provide information, counselling support, budgeting guidance and help for affected family members. Current service details can be obtained through New Zealand public information channels or directly from responsible-play staff at the casino venue.

If you prefer support in a language other than English, ask the relevant service about language-specific or culturally appropriate assistance.

13. Privacy when requesting assistance

Information provided in connection with a responsible-play enquiry or restriction request should be handled only for legitimate operational, safety, legal and support purposes. Where Trevessian Royal Manor processes personal information through this website, the handling of that information is described in our Privacy Policy.

Casino operators or independent support providers may maintain their own privacy notices and record-keeping requirements for self-exclusion or support services.

14. Marketing and responsible communication

Casino-related communications should not imply that gambling is risk-free, that a win is guaranteed, or that gambling is an appropriate response to financial pressure. Age-restricted gambling content is intended only for adults who meet the applicable New Zealand admission requirements.

Guests should not interpret hospitality offers, loyalty benefits, invitations or promotional messages as a reason to exceed a personal money or time limit.

15. Financial control and access to funds

Consider separating an entertainment budget from everyday accounts and avoiding repeated withdrawals during a gambling session. Access to additional funds can make it easier to abandon a limit that was sensible before play began.

If gambling spending is creating financial pressure, prioritise essential expenses and consider independent budgeting or gambling-harm support before returning to play.

16. Responsible play for visitors and groups

Guests travelling as couples, families or groups should respect each person's decision not to gamble, to stop early, or to avoid a casino area altogether. No guest should be pressured to participate, increase spending, lend money or remain in a gambling environment longer than they choose.

Event organisers and group hosts should make clear that casino participation is optional and should provide suitable non-gambling alternatives where relevant to the itinerary.

17. New Zealand legal framework

Casino gambling in New Zealand is regulated under the Gambling Act 2003 and associated regulatory requirements. Venue operators are responsible for complying with the conditions that apply to licensed casino gambling, including age restrictions and measures intended to minimise gambling harm.

This website provides general information only. If there is any inconsistency between this page and a mandatory legal or regulatory requirement, the applicable law and authorised venue rules take priority.

18. Website information and no guarantee of access

Information on this website does not guarantee admission to a casino area, availability of a particular game, acceptance of any transaction or participation in an age-restricted activity. Entry and participation remain subject to New Zealand law, identification requirements, opening conditions and venue rules.

Responsible-play measures may also require access to be limited or refused in circumstances where continued gambling would be inappropriate under applicable procedures.